Helpdesk Support

Customer Satisfaction is the key ingredient for any company to reach the heights of Success. Web Hosting Industry is no different from any other IT industries. Having an In house team for managing the servers will be a huge difficulty in terms of Infrastructure, Management and money to be spent etc.

Mostly Web Hosting business in the starting time, only the owner will be there and they need some assistance in the helpdesk .If you wish to provide quality support, in affordable prices our Helpdesk Support plans are the best suited ones. So that Webhosting Company owners can concentrate on their Business and Sales.

Best Suited For the below

  • Those who wish to have quality support in affordable prices
Main Features
  • 24x7x365 Support Coverage
  • Number of Servers
  • Number of Tickets
  • Covers L1, L2 and L3 Issues
  • Free Initial Server Hardening using our Script
  • We will work as your staff (White labelled Support)
  • Canned Responses
  • Interact with Admins through Skype
  • Security Auditing and PCI Scan
  • Performance Tuning
  • Free Basic Server Monitoring
  • Guaranteed Response Time
  • Weekly Server Scan using Nix360Eye latest Database
  • Admin Support Hours Limit
Startup
$299
  • 24x7x365 Support Coverage: Yes
  • Number of Servers: Unlimited
  • Number of Tickets Unlimited
  • Covers L1, L2 and L3 Issues Yes
  • Free Initial Server Hardening using our Script Yes
  • We will work as your staff (White labelled Support) Yes
  • Canned Responses No
  • Interact with Admins through Skype No
  • Security Auditing and PCI Scan No
  • Performance Tuning No
  • Free Basic Server Monitoring 5 Servers
  • Guaranteed Response Time 60 min
  • Weekly Server Scan using Nix360Eye latest Database No
  • Admin Support Hours Limit 10 Hours
Standard
$499
  • 24x7x365 Support Coverage: Yes
  • Number of Servers: Unlimited
  • Number of Tickets Unlimited
  • Covers L1, L2 and L3 Issues Yes
  • Free Initial Server Hardening using our Script Yes
  • We will work as your staff (White labelled Support) Yes
  • Canned Responses No
  • Interact with Admins through Skype Yes
  • Security Auditing and PCI Scan Yes
  • Performance Tuning Yes
  • Free Basic Server Monitoring 15 Servers
  • Guaranteed Response Time 45 min
  • Weekly Server Scan using Nix360Eye latest Database Yes
  • Admin Support Hours Limit 20 Hours
Premium
$799
  • 24x7x365 Support Coverage: Yes
  • Number of Servers: Unlimited
  • Number of Tickets Unlimited
  • Covers L1, L2 and L3 Issues Yes
  • Free Initial Server Hardening using our Script Yes
  • We will work as your staff (White labelled Support) Yes
  • Canned Responses No
  • Interact with Admins through Skype Yes
  • Security Auditing and PCI Scan Yes
  • Performance Tuning Yes
  • Free Basic Server Monitoring 25 Servers
  • Guaranteed Response Time 30 min
  • Weekly Server Scan using Nix360Eye latest Database Yes
  • Admin Support Hours Limit 30 Hours

We offer the above plans and if these plans do not cover your requirements, then we can always look for custom plans.
Please contact us using this Link

Recommended Addon Services

  • Livechat Service
  • Additional Server Monitoring
  • Additional Admin Hours
  • Nix360Eye Plugin / Nix360eye Scanner Engine With Weekly Full Server Malware Scan package.

FAQ

No , this plan is under Shared Team and It will be a pool of techs who will be handling the issues under all Shared Plans and we will add more resources as and when needed.
We will inform you once the usage reaches 100 % and will work until we hear back from you.
Once you reach 100% we will send you a report which will be having ticket Id and Time taken for each of those tickets. If you ask us to continue the work, then we will continue and then after the billing date, we will send you the extra billing amount as a separate invoice.

Still Confused?

Contact us via Ticket or Chat with our Sales Executive.

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