cPanel Roundcube Webmail “An error occurred”

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Jackk
Posts: 0
Joined: Fri Apr 13, 2018 7:18 pm

cPanel Roundcube Webmail “An error occurred”

Post by Jackk »

Hello Techs,

I am getting An error occurred! Server error! (OK) when opening webmail. Can you please assist on this?



shaan N
Posts: 10
Joined: Sat Sep 17, 2016 3:18 pm

Re: cPanel Roundcube Webmail “An error occurred”

Post by shaan N »

Hi

We can fix this error by renaming the dovecot.index file in /home/<username>/mail/<domain name>/<email account name>/.

For that first log in to the server via ssh and follow the below step.

cd /home/<username>/mail/<domain name>/<email account name>/
replace the username, domain name, and email account respectively.

Then find the dovecot.index and rename it to dovecot.index.bak and check again by login to webmail.

Then error should no longer appear (as a new dovecot.index file is generated upon login).

If it is not working restart the dovecot and try again.


Shaan N
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php

Follow us on : https://twitter.com/nixtree

Jackk
Posts: 0
Joined: Fri Apr 13, 2018 7:18 pm

Re: cPanel Roundcube Webmail “An error occurred”

Post by Jackk »

Hello Shaan,

Thank you for your help now it is worked.



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