Strange Characters on my Wordpress website

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_tommy
Posts: 0
Joined: Fri Apr 13, 2018 7:12 pm

Strange Characters on my Wordpress website

Post by _tommy » Sun Jul 15, 2018 1:29 am

Hi Nix,

Today all of a sudden I am seeing some strange weird characters on my website. Can you please help me solve this?



shaan
Posts: 0
Joined: Sat Apr 14, 2018 4:21 pm

Re: Strange Characters on my Wordpress website

Post by shaan » Sun Jul 15, 2018 1:34 am

Hi Tommy,

From your reply, we assume that you are having some issue with your wordpress website, which is now showing some weired characters and symbols instead of actual site.

Am I right ? If yes, will you update us the recent modifications/updation you have performed on your website ?


====================
Shaan N
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php
Follow us on : https://twitter.com/nixtree



_tommy
Posts: 0
Joined: Fri Apr 13, 2018 7:12 pm

Re: Strange Characters on my Wordpress website

Post by _tommy » Sun Jul 15, 2018 1:36 am

Hi Nix,

It has appeared soon after the modification I had done on the site via WP dashboard. I am WordPress beginner and I don't have the site back up with me. Could you please help me resolve this ASAP?



shaan
Posts: 0
Joined: Sat Apr 14, 2018 4:21 pm

Re: Strange Characters on my Wordpress website

Post by shaan » Sun Jul 15, 2018 1:44 am

Hi Tommy,

So it is clear that some recent modification caused this strange issue. I'll lend you some of my thoughts regarding the issue. Please try the same from your end and see if it gets fixed.

1. Check your site error_log and see of any error are being logged there.
2. Rename .htaccess to some other name and try loading site.
3. Update Wordpress to latest version.
4. Remove all unwanted themes and plugins.
5. Update all plugin and themes.
6. Try renaming plugin folder to some other name and see if the site loads good.
7. Switch site theme to default Wordpress theme and see if the issue is with your custom theme.

Try the above mentioned and update us the result. So that we can assist you further.


====================
Shaan N
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php
Follow us on : https://twitter.com/nixtree



_tommy
Posts: 0
Joined: Fri Apr 13, 2018 7:12 pm

Re: Strange Characters on my Wordpress website

Post by _tommy » Sun Jul 15, 2018 2:12 am

Hi Shaan,

Renaming the plugin folder bring my site back. But I could see some other warning messages on my site. How can I solve that ?



shaan
Posts: 0
Joined: Sat Apr 14, 2018 4:21 pm

Re: Strange Characters on my Wordpress website

Post by shaan » Sun Jul 15, 2018 3:20 am

Hello,

So it is clear that one of the plugin which you have installed recently is causing this issue.

Please rename the plugin folder back to its original name and login to your WP dashboard and from there try deactivating each plugin one by one which you have installed recently.

Try loading site after deactivating each plugin and then you will be able to catch the right culprit.


====================
Shaan N
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php
Follow us on : https://twitter.com/nixtree



_tommy
Posts: 0
Joined: Fri Apr 13, 2018 7:12 pm

Re: Strange Characters on my Wordpress website

Post by _tommy » Sun Jul 15, 2018 3:21 am

Hello Nix,

Thank you for looking into this issue and helping me out.



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