Website went down

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Arnold
Posts: 0
Joined: Wed Oct 26, 2016 9:00 am

Website went down

Post by Arnold »

Hi! I was working on my website and suddenly it went down. It is a cPanel website and I have googled a lot but unable to find a solution. Adding the available error logs below. I'm a newbie and don't familiar with the technical side. Any of you guys could help me to sort the issue?

[28-Apr-2018 03:54:01 UTC] PHP Fatal error: require_once(): Failed opening required '/home/*******/public_html/environments/' (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/******/public_html/*******/cron/send_orders.php on line 5

[Thu Apr 28 00:16:58.688827 2018] [proxy_fcgi:error] [pid 41501:tid 140284276983552] (70007)The timeout specified has expired: [client 16*.24*.7*.22*:36435] AH01075: Error dispatching request to : (polling)



Chester
Posts: 0
Joined: Thu Oct 20, 2016 11:40 am

Re: Website went down

Post by Chester »

It seems like the issue is with PHP version. Can you check the website after changing the current PHP version? You can do it in cPanel. I got the same error and after changing PHP version it worked for me.



Arnold
Posts: 0
Joined: Wed Oct 26, 2016 9:00 am

Re: Website went down

Post by Arnold »

Thanks a lot. The issue was with the PHP version. It was 7.0 and when I changed the version to 7.1, the website works fine. So I can continue with this version, right?



Chester
Posts: 0
Joined: Thu Oct 20, 2016 11:40 am

Re: Website went down

Post by Chester »

Yes. It must be some compatible issue with the version 7.0. You can continue with the version 7.1.



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