Can't access webmail, server can't be found

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stark
Posts: 0
Joined: Fri Sep 16, 2016 10:00 am

Can't access webmail, server can't be found

Post by stark »

hi. i usually login to my email at the following address:
https://IP address:2096/

For the past one week , I have been unable to access my email via computer; however, it is still pulling up on my phone. I have tried many different computers, at various locations, just to make sure it wasn't my computer or my internet. Please help!!



Martin
Posts: 36
Joined: Fri Sep 16, 2016 10:34 am

Re: Can't access webmail, server can't be found

Post by Martin »

Hi,

Ping and telnet to server IP address to check whether the server is accessible. Provide your ISP IP address to your webhosting provider so that they can check whether it is blocked by the server firewall. Take a traceroute and ping result to the server if you are still unable to access. Contact your hosting company with these details.

=============================
Martin
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php
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