The system encountered an error while modifying the email accounts password file

Discussions related with hosting control panels used, which include cPanel, Plesk, Directadmin etc..
Post Reply
jeniffer
Posts: 0
Joined: Wed Sep 21, 2016 3:23 pm

The system encountered an error while modifying the email accounts password file

Post by jeniffer »

I am getting the below error while trying to create a new email account in my cPanel. I tried cPanel update but issue is still there :(

The system encountered an error while modifying the email accounts password file: (XID 2vvq8y) The system failed to lock the file “/home/martin/etc/domain.com/passwd” because of an error: No such file or directory at /usr/local/cpanel/Cpanel/API/Email.pm line 1006.



Martin
Posts: 36
Joined: Fri Sep 16, 2016 10:34 am

Re: The system encountered an error while modifying the email accounts password file

Post by Martin »

Hello,

The permission of etc directory under your cPanel account might be wrong. Please do the below steps if etc directory is missing in your cPanel account.

First go to the home directory of the user /home/martin and run the below commands.

cd /home/martin
mkdir etc
chmod 750 etc
chown martin.mail etc

Try creating the email account after doing the above steps.

=============================
Martin
Linux Support Engineer.
Nixtree Solutions
Managed Full Server Backups
https://www.nixtree.com/managed-backups.php
Follow us on : https://twitter.com/nixtree



Post Reply