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cPanel Roundcube Webmail “An error occurred”

Posted: Wed Aug 19, 2020 12:14 am
by Jackk
Hello Techs,

I am getting An error occurred! Server error! (OK) when opening webmail. Can you please assist on this?

Re: cPanel Roundcube Webmail “An error occurred”

Posted: Sat Aug 22, 2020 6:57 am
by shaan N
Hi

We can fix this error by renaming the dovecot.index file in /home/<username>/mail/<domain name>/<email account name>/.

For that first log in to the server via ssh and follow the below step.

cd /home/<username>/mail/<domain name>/<email account name>/
replace the username, domain name, and email account respectively.

Then find the dovecot.index and rename it to dovecot.index.bak and check again by login to webmail.

Then error should no longer appear (as a new dovecot.index file is generated upon login).

If it is not working restart the dovecot and try again.

Re: cPanel Roundcube Webmail “An error occurred”

Posted: Sat Aug 22, 2020 7:47 am
by Jackk
Hello Shaan,

Thank you for your help now it is worked.